Returns & refunds

Last updated: October 2026

This policy covers orders placed at solasculp.com. It does not limit any rights you have under consumer law.

60-day money-back guarantee

Every order is covered, including sale prices. If you're not happy with your band for any reason, email support@solasculp.com within 60 days of delivery with your order number. Used bands are fine. We send return instructions and cover standard return shipping, and refund the full product price to your original payment method within 5–10 business days after the return arrives.

Please return the band with its strap and charging cable. The Renewal Cream that came free with your band doesn't need to be sent back.

Renewal Cream bought on its own

Renewal Cream bought separately can be returned unopened within 60 days. Opened jars can't be returned for hygiene reasons unless they arrived damaged or faulty.

1-year warranty

Every band is covered for 12 months from delivery against manufacturing defects and hardware faults in normal use. It doesn't cover wear and tear, drops, water damage or modifications. Email support@solasculp.com with your order number and a photo or video of the problem, and we'll repair or replace the band.

Damaged, faulty or wrong items

Tell us within 7 days of delivery with photos, and we'll send a replacement or refund at no cost, whatever the price you paid.

Subscriptions

If you added Renewal Cream refills, you can skip or cancel any time before your next charge at solasculp.com/manage. A refill that has already shipped can be returned unopened.

Where you bought it

Returns and warranty cover purchases from solasculp.com only.