Refund policy

Solasculp Return & Refund Policy

Last Updated: December 2025

At Solasculp, we take pride in creating high-quality red light therapy devices and skincare products designed to help you feel confident in your skin. Your satisfaction is our top priority, and we stand behind every product we make.

This policy outlines the conditions for returns, refunds, and warranty claims for all purchases made through our official store at solasculp.com.

1. 60-Day Satisfaction Guarantee (Returns)

We believe in the effectiveness of consistent red light therapy and want you to have enough time to experience real results. That’s why Solasculp offers a 60-day satisfaction guarantee on eligible, full‑price products only.

Eligibility Requirements

To qualify for a return under the 60-Day Satisfaction Guarantee, all of the following conditions must be met:

  • The product must have been purchased at full price.
    Items purchased during sales, promotions, discount events, bundles, or using promotional codes are not eligible for the 60-day satisfaction guarantee, unless otherwise explicitly stated.

  • The return request must be submitted within 60 days from the date of delivery.

  • You must provide photo or video evidence showing that:

    • The product has been used consistently over the 60-day period, as recommended in the Solasculp usage guide.

    • The device is in good working condition, with no signs of abuse, damage, or misuse.

  • The product must be returned with:

    • All original parts, accessories, and packaging

    • Original proof of purchase (order confirmation email or receipt)

Why we ask for photos:
Red light therapy results depend on consistent use. To maintain fairness and prevent misuse of our guarantee, we require proof that the product has been used as directed before approving a refund.

2. Return Process

If you meet the eligibility conditions above, follow these steps to initiate a return:

  1. Contact our Support Team
    Email support@solasculp.com with the subject line:
    “Return Request – [Order Number]”

  2. Include the following information:

    • Full name and order number

    • Reason for return

    • Photo or video proof showing consistent usage

    • Clear images of the device’s current condition

  3. Once approved, you will receive a Return Authorization (RA) and detailed return instructions.

  4. Ship the product back using a trackable shipping method.
    Solasculp covers standard return shipping costs for approved 60-day guarantee returns.

  5. After inspection and approval, refunds are processed to the original payment method within 5–10 business days.

3. Refund Conditions

Refunds are issued only when:

  • The product meets all 60-day usage and eligibility requirements

  • The device is returned in good condition with no signs of deliberate damage or tampering

  • The return has been approved by our support team

Please note:

  • Refunds apply to the product price only

  • Original shipping fees (if any) are non-refundable

  • Refunds are always issued to the original payment method

You will receive an email confirmation once your refund has been processed.

4. Standard Warranty (1-Year Limited Warranty)

All Solasculp red light therapy devices include a 1-year limited warranty from the date of purchase.

This warranty covers manufacturing defects and hardware malfunctions under normal, intended use.

Warranty Does Not Cover:

  • Normal wear and tear

  • Damage caused by misuse, drops, or water exposure

  • Unauthorized modifications or repairs

  • Cosmetic damage (scratches, discoloration, etc.)

If a verified manufacturing defect occurs within the warranty period, Solasculp will repair or replace the product at no cost.

To initiate a warranty claim, email support@solasculp.com with:

  • Proof of purchase

  • Description of the issue

  • Clear photo or video evidence of the defect

5. Exclusions & Notes

  • The 60-Day Satisfaction Guarantee applies only to first‑time purchases of Solasculp red light therapy devices purchased directly from solasculp.com and at full price.

  • Products purchased during sales, promotions, discount events, bundles, or with promotional codes are final sale and not eligible for the satisfaction guarantee.

  • Products purchased through unauthorized resellers or marketplaces (including Amazon, AliExpress, or eBay) are not eligible for returns or warranty coverage.

  • Skincare products (including firming creams, serums, or gels) are non‑returnable once opened for hygiene and safety reasons, unless damaged or defective upon arrival.

  • Refunds may be denied or partially approved if return conditions are not fully met.

6. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please notify us within 7 days of delivery by emailing support@solasculp.com with:

  • Order number

  • Photos of the product and packaging condition

We will promptly issue a replacement or refund at no cost to you. This section applies regardless of sale or discount status and does not affect your statutory consumer rights.

7. Contact Information

For questions regarding returns, refunds, or warranty claims:

📧 Email: support@solasculp.com
🌐 Website: www.solasculp.com
🕒 Response time: 24–48 business hours (Monday–Friday)

8. Policy Summary

Policy Type Timeframe Requirements Cost to Customer
60-Day Satisfaction Guarantee Within 60 days Proof of consistent use + full‑price purchase Free return shipping
Refund Processing 5–10 business days Product verification Free
1-Year Warranty 12 months Manufacturing defects Free repair or replacement
Damaged / Incorrect Orders 7 days Photo proof Free replacement or refund

The Solasculp Promise

At Solasculp, our mission is to empower confidence and well-being through technology‑backed beauty. We design every product with care — and our policies reflect that same integrity.

If you ever have questions, our dedicated support team is always here to help.