Solasculp Shipping Policy

Last Updated: December 2025

At Solasculp, we’re committed to ensuring that your red light therapy and skincare products are delivered safely, promptly, and with care.
This Shipping Policy outlines all details regarding order processing, shipping times, costs, tracking, and customs.

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1. Order Processing Time

All orders placed on solasculp.com are processed and shipped within 1–3 business days (Monday–Friday), excluding weekends and holidays.

Once your order has been shipped, you will receive a confirmation email with your tracking number and a link to monitor your package’s journey.

🕒 Processing Delays:
During product launches, holidays, or promotional periods, order processing may take slightly longer. We appreciate your patience and will communicate any delays via email.

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2. Shipping Timeframes

We offer worldwide shipping from our distribution centers. Estimated delivery times vary based on location:

Please note: Delivery times are estimates and may vary due to factors beyond our control, such as customs delays, carrier issues, or local postal disruptions.

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3. Shipping Costs

We offer free shipping on all orders, with no minimum purchase required.

Express or priority shipping options may be available at checkout for an additional cost.

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4. Order Tracking

Once your order ships, you’ll receive a shipping confirmation email containing your tracking number and carrier information.
You can track your package directly through the link provided or through the “Track My Order” section on our website.

Tip: It may take 1–3 days for tracking information to update after shipment.

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5. Address Accuracy

To ensure timely delivery, please double-check your shipping address before submitting your order.
Solasculp is not responsible for delays or lost packages caused by incorrect or incomplete shipping details provided by the customer.

If you notice an error in your address after ordering, contact us immediately at support@solasculp.com — we’ll do our best to update it before the order ships.

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6. Customs, Duties & Taxes

International orders may be subject to customs fees, import taxes, or local duties, depending on your country’s regulations.
These fees are not included in our prices or shipping costs and are the customer’s responsibility.
Customs processes may cause minor delays beyond the estimated delivery window.

We recommend contacting your local customs office for more information before placing your order.

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7. Lost or Delayed Packages

While rare, shipments may occasionally experience delays or issues during transit.

If your tracking number shows no movement for 15+ business days, please contact us at support@solasculp.com, and we will:

• Open an investigation with the carrier

• Provide updates throughout the process

• Offer a replacement or refund if the package is confirmed lost

Note: Solasculp is not responsible for delays caused by customs, carrier errors, or natural events outside our control, but we will always work with you to resolve the situation promptly.

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8. Damaged or Missing Items

If your order arrives damaged or with missing items, please contact us within 7 days of delivery with:

• Your order number

• Photos of the packaging and the damaged product

We’ll quickly arrange a replacement or refund as per our Return Policy.

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9. Split Shipments

In some cases, your order may arrive in multiple packages if:

• You purchased multiple items that ship from different warehouses

• Part of your order is temporarily backordered

If this occurs, you’ll receive separate tracking numbers for each shipment.

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10. Pre-Orders & Backorders

If an item is on pre-order or backorder, the estimated shipping date will be stated on the product page.
We will notify you via email once your item ships or if there are any unexpected delays.

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11. Shipping Restrictions

We currently do not ship to:

• PO Boxes (for some regions)

• APO/FPO/DPO addresses

• Certain remote territories or regions restricted by carriers

If we are unable to ship to your location, our support team will contact you immediately and offer an alternative solution or a full refund.

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12. Contact Us

If you have any questions or concerns about shipping, please reach out to us — we’re here to help.

📧 Email: support@solasculp.com
🌐 Website: www.solasculp.com
🕒 Response Time: Within 24–48 business hours

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Solasculp Promise

At Solasculp, we’re dedicated to creating a smooth and trustworthy delivery experience that matches the quality of our products.
From the moment you place your order to the moment it arrives, our team ensures every step is handled with care.

Thank you for choosing Solasculp — where science meets confidence.