Terms of service

Solasculp Return & Refund Policy

Last Updated: October 2025

At Solasculp, we take pride in creating high-quality red light therapy devices and skincare products designed to help you feel confident in your skin. Your satisfaction is our top priority, and we stand behind every product we make.

This policy outlines the conditions for returns, refunds, and warranty claims for all purchases made through our official store at solasculp.com.

1. 60-Day Satisfaction Guarantee (Returns)

We believe in the effectiveness of consistent red light therapy and want you to have enough time to experience real results. That’s why Solasculp offers a 60-day satisfaction guarantee on eligible products.

Eligibility Requirements

To qualify for a return under the 60-Day Guarantee:

  1. The return request must be submitted within 60 days from the date of delivery.

  2. You must provide photo or video evidence showing that:

    • The product has been used consistently over the 60-day period, as recommended in the Solasculp usage guide.

    • The device is still in good working condition (no signs of abuse, damage, or misuse).

  3. The product must be returned with:

    • All original parts, accessories, and packaging.

    • The original proof of purchase (order confirmation email or receipt).

⚠️ Why we ask for photos:
Red light therapy results depend on consistent use. To maintain fairness and prevent misuse of our guarantee, we require proof that the product has been used regularly before approving a refund.

2. Return Process

If you meet the conditions above, follow these steps to initiate a return:

  1. Contact our Support Team:
    Email us at support@solasculp.com with the subject line:
    “Return Request – [Order Number]”

  2. Include the following details:

    • Full name and order number

    • Reason for return

    • Photo or video proof showing the product’s usage over the 60-day period

    • Clear images of the device’s condition

  3. Once approved, you’ll receive a Return Authorization (RA) and instructions for returning your product to our warehouse.

  4. Ship the product back using a trackable shipping method. (Solasculp covers standard return shipping costs within the 60-day period.)

  5. After the returned item has been inspected and verified, your refund will be processed to the original payment method within 5–10 business days.

3. Refund Conditions

Refunds are granted under the following conditions:

  • The item meets the 60-day usage verification requirements.

  • The product is returned in good condition with no signs of deliberate damage or tampering.

  • Refunds are issued for the product cost only (shipping fees, if applicable, are non-refundable).

  • Refunds are always made to the original payment method used at checkout.

Please allow up to 10 business days after product receipt for processing.
Once your refund is issued, you’ll receive an email confirmation.

4. Standard Warranty (1-Year Product Warranty)

All Solasculp red light therapy devices include a 1-year limited warranty from the date of purchase.

This warranty covers manufacturing defects and hardware malfunctions under normal, intended use.

Warranty Does Not Cover:

  • Normal wear and tear

  • Damage caused by misuse, drops, or water exposure

  • Unauthorized modifications or repairs

  • Cosmetic damage (scratches, discoloration, etc.)

If your product fails due to a verified manufacturing defect within the warranty period, Solasculp will repair or replace it free of charge.

To start a warranty claim, contact support@solasculp.com with:

  • Proof of purchase

  • A description of the issue

  • Clear photos or videos showing the defect

5. Exclusions & Notes

  • The 60-Day Guarantee applies only to first-time purchases of Solasculp red light therapy devices purchased directly from solasculp.com.

  • Products purchased through unauthorized resellers or marketplaces (e.g., Amazon, AliExpress, eBay) are not eligible for returns or warranties.

  • Skincare products (e.g., firming creams, serums, gels) are non-returnable once opened for hygienic reasons, unless damaged or defective upon arrival.

  • Refunds may be denied or partially approved if return conditions are not fully met.

6. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please notify us within 7 days of delivery by emailing support@solasculp.com with:

  • Order number

  • Photos of the packaging and product condition

We’ll make it right immediately with a replacement or refund.

7. Contact Information

For any questions regarding returns, refunds, or warranty claims, reach out to us:

📧 Email: support@solasculp.com
🌐 Website: www.solasculp.com
🕒 Response time: Within 24–48 hours (Mon–Fri)

8. Summary

Policy Type Timeframe Requirements Cost to Customer
60-Day Satisfaction Guarantee Within 60 days Proof of consistent use + product return Free return shipping
Refund Processing 5–10 business days Product verification Free
1-Year Warranty 12 months Manufacturing defects Free repair or replacement
Damaged/Incorrect Orders 7 days Photo proof Free replacement or refund

Solasculp Promise

At Solasculp, our mission is to empower confidence and well-being through technology-backed beauty. We design every product with care — and our return policy reflects that same integrity.
If you ever have questions, our dedicated team is always here to help.

Would you like me to format this for your Shopify “Refund Policy” page (with clean heading tags, spacing, and subtle Solasculp color styling for readability)? I can generate that version next so you can copy and paste directly into your Shopify settings.


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Perfect — here’s a professionally written, highly detailed “Terms of Service” (Terms & Conditions) crafted specifically for Solasculp, aligning with your premium red light therapy and wellness brand, Shopify store structure, and your 60-Day Return & 1-Year Warranty policies.

It’s fully compliant for Shopify eCommerce stores and written in a polished, brand-consistent tone that reflects trust, science-backed beauty, and professionalism.

Solasculp Terms of Service

Last Updated: October 2025

Welcome to Solasculp.
These Terms of Service (“Terms”, “Agreement”) govern your use of our website, products, and services offered through solasculp.com (the “Site”).

By accessing or purchasing from our Site, you agree to comply with and be bound by these Terms. Please read them carefully before using our services.

If you do not agree to these Terms, you may not access or use our Site.

1. General Information

This website is operated by Solasculp. Throughout the site, the terms “we”, “us”, and “our” refer to Solasculp.

Solasculp offers this website, including all information, tools, and services available from this site, to you — the user — conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

2. Eligibility

By using this Site, you confirm that you:

  • Are at least 18 years old, or have the consent of a parent or guardian.

  • Agree to use this website for lawful purposes only.

  • Provide accurate, complete, and current account information when purchasing.

3. Products and Services

All Solasculp products, including our red light therapy devices and firming creams, are designed for personal use and non-medical wellness purposes.

We make every effort to display accurate product information, including descriptions, images, and pricing. However, we do not warrant that product descriptions or other content are free from errors.

Product Use Disclaimer

Our products are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease.
Information provided by Solasculp, whether on this website, via email, or on product packaging, is for educational purposes only and should not be considered medical advice.

If you have a medical condition, consult a qualified healthcare professional before using any Solasculp product.

4. Pricing and Payments

All prices listed on our Site are in USD, unless otherwise stated.
We reserve the right to modify product prices at any time without prior notice.

We accept all major credit cards, PayPal, and other secure payment methods offered through Shopify Payments.

By completing a purchase, you represent that:

  • You are authorized to use the selected payment method.

  • All payment information provided is accurate and valid.

5. Shipping & Delivery

We ship worldwide. Shipping times and rates vary based on location and product availability.
All estimated delivery times are approximate and may be affected by factors beyond our control (e.g., customs delays, carrier disruptions).

Once your order has been shipped, you’ll receive an email with tracking information.

Lost or Delayed Packages

Solasculp is not responsible for delays or lost shipments caused by carrier errors, incorrect shipping details provided by the customer, or customs regulations.
We will, however, assist in resolving such issues with the carrier where possible.

6. Returns, Refunds & Warranty

Please refer to our Return & Refund Policy for full details.

Summary:

  • 60-Day Satisfaction Guarantee: Eligible for return if product has been used consistently for 60 days with visual proof.

  • 1-Year Warranty: Covers manufacturing defects under normal use.

  • Non-returnable items: Opened skincare products (for hygienic reasons).

To start a return, contact support@solasculp.com.

7. Account Information & Security

If you create an account on our Site, you are responsible for:

  • Maintaining the confidentiality of your account credentials.

  • Restricting access to your device or account.

  • Accepting responsibility for all activities under your account.

Solasculp reserves the right to suspend or terminate accounts suspected of fraudulent or abusive activity.

8. Intellectual Property

All content on this website — including images, text, graphics, product designs, videos, and logos — is the intellectual property of Solasculp and protected by copyright and trademark laws.

You may not:

  • Copy, reproduce, or distribute any material from this site without written permission.

  • Use Solasculp trademarks or content for commercial purposes without authorization.

Unauthorized use of any Solasculp intellectual property may result in legal action.

9. Prohibited Uses

You agree not to use our Site or products:

  • For any unlawful purpose.

  • To infringe upon or violate intellectual property rights.

  • To upload or transmit malicious code or viruses.

  • To collect or track the personal data of others.

  • To interfere with or circumvent the security features of the Site.

Violation of these terms may result in immediate termination of your access to Solasculp services.

10. Limitation of Liability

Solasculp, its directors, employees, and affiliates shall not be liable for any indirect, incidental, or consequential damages arising from:

  • Product misuse or failure to follow instructions.

  • Delays, interruptions, or errors on the website.

  • Unauthorized access or use of personal information.

  • Health outcomes resulting from improper product application.

In no case shall Solasculp’s total liability exceed the amount paid for the product in question.

11. Indemnification

You agree to indemnify, defend, and hold harmless Solasculp and its affiliates from any claims, damages, or expenses arising out of your use of our Site or products, your violation of these Terms, or infringement of any third-party rights.

12. Third-Party Links

Certain content or products available through our Site may include links to third-party websites.
We are not responsible for the accuracy, content, or policies of these external sites and encourage you to review their respective terms and privacy policies.

13. Privacy

Your submission of personal information through the store is governed by our Privacy Policy.
We use your information solely to process orders, improve services, and ensure a safe shopping experience.

14. Changes to Terms of Service

We reserve the right to update or modify these Terms at any time without prior notice.
Changes will take effect immediately upon posting on this page, and your continued use of the Site constitutes acceptance of those changes.

15. Governing Law

These Terms and any separate agreements under which we provide you services shall be governed by and construed in accordance with the laws of Norway (EU market), without regard to conflict of law principles.

16. Contact Information

For questions about the Terms of Service, please contact us:

📧 Email: support@solasculp.com
🌐 Website: www.solasculp.com
📍 Business Address: (Add your registered business address here)

Solasculp Commitment

We are committed to providing science-driven, trustworthy wellness technology and an exceptional customer experience.
Thank you for being part of the Solasculp community.